Frequently Asked Questions

What is the difference between Home Health and Home Care, and does Serenity provide both?

Serenity offers both home health and home care services to meet the unique needs of our patients and families. While both take place in the comfort of your home, they serve different purposes:

Home Health is provided by licensed medical professionals (RN, PT, OT, and SLP). It focuses on skilled medical care — such as wound care, rehabilitation, and other medical and therapeutic services — to support recovery and health management.
Home Care provides non-medical support, including assistance with daily activities, companionship, and personal care. These services help clients maintain independence, safety, and quality of life at home.

By offering both services, Serenity ensures comprehensive support for patients and their families, tailored to each individual’s needs. To learn more, visit our services page.

What are the benefits of receiving care at home?

Serenity provides professional, compassionate support right in the comfort of your home. Our goal is to make daily living safer, easier, and more comfortable while supporting overall well-being.

Benefits of choosing in-home services with Serenity include:

Personalized support: We create care plans tailored to each person’s needs — from assistance after an illness or surgery to ongoing help with daily routines and wellness.
Better comfort and confidence: Receiving support at home allows individuals to remain in a familiar environment, reducing stress and encouraging independence.
Promotes stability and safety: Regular care at home helps prevent setbacks, avoid unnecessary hospital visits, and support long-term health.
Support for families: Our team partners closely with loved ones, offering guidance, education, and peace of mind through consistent, dependable care.

By providing comprehensive services at home, Serenity helps individuals remain where they feel happiest — safe, supported, and independent.

How can I pay for services?

At Serenity, we partner with a broad network of payers to help families access the care they need. We accept:

Medicaid/Medicare
Private insurance
Veterans benefits
Private Pay
Long-term care insurance

To make the process easier, our reimbursement team manages the details for you. From confirming eligibility and coverage to coordinating with your payer and submitting billing, we work behind the scenes to ensure everything is handled smoothly and accurately.

Please contact us for more information or assistance with coverage questions.

I’m a veteran. Do I qualify for benefits that might pay for services?

All enrolled Veterans may be eligible for Homemaker Home Health Aide services if they qualify for community care, meet the clinical criteria, and the service is available in their area. Services may vary by location.

Please contact Veteran Affairs to determine your eligibility or contact us for assistance.

What if I have long-term care insurance?

Long-term care (LTC) insurance helps cover the costs of extended care for individuals who need ongoing support. This may include in-home care, assisted living, or other services that help with daily living and safety.

LTC policies are separate from standard health insurance and require monthly premium payments. Coverage varies by plan and payer.

If you’d like help determining whether your policy includes coverage for home services, please contact us — our team is happy to assist.

What If I don’t have any medical benefits or insurance?

At Serenity, we partner with clients and families to offer home care services on a private pay (self-pay) basis when preferred or when services aren’t covered by insurance, Medicaid, Medicare, or other third-party payers. Private pay care is flexible and fully customizable, allowing us to design support that fits your unique needs, goals, and schedule.

Contact our care team to discuss available private pay options and find the plan that works best for you.

Do you offer care for specific conditions or diagnoses (e.g., dementia, Parkinson's disease, post-surgery recovery)?

Yes. At Serenity, we understand that every condition requires a thoughtful and compassionate approach. We provide individualized care for clients living with conditions such as, but not limited to, dementia, Parkinson’s disease, and those recovering from surgery. Our team works closely with families to create care plans that evolve with each client’s needs. Visit our Services page to learn more.

What are your hours of operation, including coverage for nights, weekends, and holidays?

Serenity provides care seven days a week — including weekends and holidays — according to the hours approved through insurance or outlined in each client’s individualized care plan. We work closely with clients and families to ensure reliable, consistent support during approved hours, including 24/7 care when needed.

Our office is open Monday through Friday from 9:00 a.m. to 5:00 p.m., and we also offer an after-hours assistance line at 773-588-4000 so help is always within reach.

What makes your caregivers different?

Our caregivers are highly trained and carefully matched to each client. They take time to assess personal needs, support daily independence, and provide meaningful companionship — offering care that is both skilled and genuinely compassionate. Read more about our caregivers.

Are caregivers available to provide safe transportation for clients when needed?

Yes. Our caregivers can provide safe transportation as long as they hold a valid driver’s license and active insurance. They can help clients run errands or — if preferred — drive the client in the client’s own vehicle to attend appointments, run errands, go out for lunch, and more. If transportation is something you need, simply let us know and we’ll make sure it’s built into your care plan. Along with being trained and skilled, our caregivers focus on assessing personal needs and offering meaningful companionship every step of the way.