Privacy Policy

This Privacy Policy explains how Serenity (“Serenity,” “we,” “our,” or “us”) collects, uses, protects, and shares information when you visit our website or interact with us online. By accessing this website, you agree to the practices described below. If you do not agree with our policy, please discontinue use of this website.

Information We Collect

We gather information about visitors in two ways: information you voluntarily provide and information that is automatically collected when you browse our site.

Information You Provide to Us

You may choose to share personally identifiable information (PII) when filling out forms or communicating with us. This may include:

Name
Email address
Phone number
Company or organization
Any other details you submit through contact or inquiry forms

If you include links to your social media profiles, we may view publicly available information connected to those accounts.

Information Collected Automatically

When you visit the Serenity website, certain data is collected automatically for security, analytics, and performance purposes. This may include:

IP address
Browser type
Device type
Pages visited
General location (city-level)
Cookies and similar tracking technologies

This information does not identify you personally and is used only in aggregated, anonymized form.

Cookies help improve user experience by remembering preferences and helping us understand how visitors use our website. You may adjust your browser settings to disable cookies if you prefer.

How We Use Your Information

We use the information we collect for the following purposes:

Responding to an inquiry or request you submit
Communicating about services, opportunities, or updates (if you choose to opt in)
Improving the functionality and performance of our website
Ensuring the safety and security of our systems
Analyzing website traffic to better understand user behavior

Your information is not sold, rented, or shared with outside parties except as outlined in this policy.

When We Share Information

We may share your information only in the following circumstances:

With trusted third-party tools or service providers that help us manage our website, communication systems, or analytics
When required by law, subpoena, or a legal process
When necessary to protect our rights, safety, or property
In connection with a business transfer such as a merger, acquisition, or change in ownership—advance notice will be provided if this occurs

We do not disclose personally identifiable information to external organizations for their marketing purposes.

Email Communications

If you subscribe or opt in to email updates, Serenity may send you:

Educational content
Program updates
Company announcements
Policy or compliance changes
Service-related information

You may unsubscribe at any time using the link included in our emails or by contacting us directly.

Data Protection & Security

We take reasonable measures—administrative, technical, and physical—to safeguard any information submitted through our website. While no system can guarantee total security, Serenity is committed to complying with applicable privacy laws and maintaining strong protective controls.

Data Retention & Deletion

Information collected through our forms or systems is retained only for as long as necessary to fulfill the purpose for which it was collected or as required by law.

You may request deletion of your information at any time, and we will remove it unless legal obligations require us to retain it.

Your Privacy Options & Rights

You may contact us at any time to:

Confirm what personal information we have about you
Request corrections to inaccurate or outdated information
Request that your information be deleted
Ask for a copy of your personal information
Withdraw consent for marketing emails

We will respond within a reasonable timeframe.

Children’s Privacy

Serenity’s website is not directed to individuals under the age of 18.

We do not knowingly collect personal information from children. If you believe a minor has submitted information to us, please contact us so we can remove it promptly.

Links to External Websites

Our website may include links to other websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any website you visit.

Updates to This Privacy Policy

Serenity may revise this Privacy Policy periodically to reflect changes in our practices or in legal requirements. When updates occur, we will post the revised version on this page and update the “Last updated” date above. If significant changes are made, we will provide additional notice.

Contact Us

If you have questions about this policy or wish to exercise any of your privacy rights, please contact us through our website contact form or email.